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Home / Services / AI Agents & Automation
Service / The back office that runs itself

AI Agents & Automation

Custom AI agents, workflow automation and the software glue between your tools — less overhead, one source of truth, around the clock.

What we deliver
  • 01
    Customer-service agents

    Answers at 3am, resolves, and books the follow-up.

  • 02
    WhatsApp & voice

    Selling inside the chat apps your buyers already open.

  • 03
    Internal copilots

    Private assistants grounded on your own documents.

  • 04
    Process automation

    The manual steps between your tools, removed.

  • 05
    System integrations

    CRM, mail, calendar, accounting and payments, finally talking.

  • 06
    API design

    Plug into anything — and publish your own.

Stack
ClaudeOpenAIn8nWhatsApp APISupabaseAPIs
24/7

Coverage

−30%

Overhead

100s

Hours / yr

1

Source of truth

In action

See them work

Sales, outbound, support and HR — four real conversations run end to end, systems updated as they go.

Sales agent · WhatsApp Online
Hi 👋 I need 5,000 units of your vitamin-C serum in Jeddah before the Q4 push — MYR pricing + export docs. Possible?
Let me check. Checking stock, export certs & Jeddah lead-time…
✅ 5,000 confirmed — MYR 142,500, SFDA labels + export docs in. Ships in 3 weeks.
Perfect. Split — 3,000 now, 2,000 in March?
Done — drafted a 2-shipment contract, reserved stock & booked our export lead for Thu 11am KSA 📄
Closing a complex export order
Outbound agent · Email Online
Hi Sarah — saw your brand just launched in Dubai. We localised 3 beauty brands for the Gulf in under 6 weeks. Worth 15 min?
Maybe… what’s the catch?
No catch — fixed scope, you own everything we build. Free teardown of your funnel?
Go on then. Thursday?
Booked Thu 2pm + sent a 1-page plan tailored to your brand ✅
Booking a meeting from a cold open
Support agent · WhatsApp Online
Order #4821 says delivered but I got nothing 😡
So sorry — pulling the courier scan & GPS now…
Found it: misdelivered 2 streets over. Replacement dispatched (free express) + shipping refunded ✅
Oh wow — thank you!
Anytime 🙏 Logged the address error so it can’t happen again.
Resolving a hard ticket on its own
HR agent · WhatsApp Online
Hi, I applied for the marketing role — any update? And is remote possible?
Hi Yusuf! You’re shortlisted 🎉 Checking the calendar…
Remote: hybrid, 2 days/wk in KL. Interview booked Tue 10am with Aisha — invite + prep guide sent.
That’s perfect, thank you!
Onboarding pack will be ready the moment you sign 📋
Screening & scheduling a candidate

Agents we build

More than chatbots
01

Sales & SDR agent

Inbound enquiries answered, qualified and booked without a human in the loop — web, WhatsApp, email.

02

Outbound agent

Accounts researched and messages personalised, with follow-ups that never lapse.

03

Customer-support agent

Tickets resolved around the clock in any language; the hard ones escalate cleanly.

04

WhatsApp commerce agent

Orders taken and questions answered in chat — checkout where the conversation already is.

05

HR & ops agent

Applicants screened, staff onboarded, internal questions answered — overhead down, 24/7.

06

Back-office & document agent

Quotes, invoices and reports generated and filed into your systems — quote-to-cash on rails.

How it works

Idea to live in weeks
01

Discover

The workflow, the data and every hand-off, mapped honestly.

02

Build & train

Grounded on your own documents and stack — it answers in your voice, from your facts.

03

Deploy

Live on your channels, with a clean path to a human where judgment matters.

04

Improve

Transcripts reviewed, metrics watched, scope widened on evidence.

AI agents, answered

FAQ
Will it sound like us?+

Yes. It is grounded on your documents and tone rules — your voice, not a generic bot’s.

Is our data safe?+

Yours stays yours: private deployments, no training on your data, regional hosting on request.

Which languages does it speak?+

Six and counting — Malay, Arabic, German, English and more, switching mid-conversation.

What can it plug into?+

WhatsApp, web chat and voice on the front; CRM, calendar, email and payments behind.

Does a human stay in the loop?+

Always. Edge cases escalate with full context; your team takes over mid-thread.

How fast can it go live?+

A first agent doing one real job inside a few weeks — hardened and widened from there.

In action

Automations we build

Six real workflows our systems run end-to-end — triggered, decided and completed without anyone lifting a finger.

Lead → Deal autopilotSales
New lead inWeb form · WhatsApp
AI qualifies & scoresIntent, fit & budget
Enrich + add to CRMCompany data, owner set
Book the meetingCalendar invite sent
Recap + next stepsSummary to the rep
Stranger to booked meeting, untouched by hand
Order-to-cashCommerce
Order receivedStore · WhatsApp
Stock & price checkLive availability
Quote & invoiceGenerated and sent
Payment linkPaid securely
Accounting + fulfilmentReceipt + dispatch
Orders closed, billed and dispatched on their own
Invoice intake & booksFinance
Invoice email inInbox watched 24/7
AI extracts the dataAmounts, dates & VAT
Match the PO3-way match
ApprovalRouted to the owner
Post + schedule payStraight into accounting
Books that keep themselves
Recruiting on autopilotHR
Application inCareers page
AI screens the CVSkills vs the role
Score & shortlistRanked by fit
Auto-scheduleInterview + prep pack
Onboarding tasksCreated on hire
Hiring at speed, without the admin hours
Support deflectionSupport
Ticket inEmail · WhatsApp
Classify intentPriority & topic
Answer from your docsRAG, in-language
Resolve or escalateClean hand-off
Log + CSATMeasured & improved
Tickets answered before your team opens the queue
Reporting on autopilotAnalytics
Nightly data pullCRM, ads & payments
AI summarisesWhat moved & why
Dashboard assembledLive KPIs
Anomalies flaggedAlerts raised
Digest sentWhatsApp · email
The numbers, explained, in your inbox by morning

Related services

One roof
03Growth & PerformanceOutbound, paid media, SEO and conversion optimisation running as one instrumented engine — measured in booked calls, not impressions.→04Blockchain & Crypto AnalyticsConsulting and development for blockchain products and crypto analytics — dashboards, on-chain data pipelines and smart contracts, engineered with the same discipline as everything else we ship.→
Free · 30 minutes · No pitch

Where would AI actually pay off for you?

A free 30-minute walkthrough of your funnel and operations: where agents, automation or a better site would return the most — with numbers, not buzzwords.

Free AI audit
Let's build

Build the thing that
pays for itself.

Tell us where the friction is. We'll map the system that removes it — with a fixed price and a date.

Book a callSend a brief
Enquiriesattila@aeroventures.agency
Phone+60 11 3326 2709
StudioKuala Lumpur · Berlin